![]() We choose not to put a time limit on our warranties to ensure they are fair, reasonable, and do not discriminate based on the level of use. Q: Why don't you simply give a finite time for your warranty?Ī: Our goal is to give everybody the best possible warranty coverage, whether you use your pack for one day a year, or every day. Ultimately nothing has changed in the way we assess and handle warranties. But we'll still cover all manufacturing faults or material defects for as long as the product, materials or components can be expected to last. Trust us, we've tried! So to avoid confusion, we've taken out the term ‘lifetime'. However, the term ‘lifetime' always referred to the practical life of the product as it's simply impossible to make kit that will last for 70+ years, without at least some bits failing. When we used the word ‘lifetime' it sometimes led to confusion, because to some it implied warranty coverage for as long as you live. Q:You used to have a lifetime warranty, why has it changed?Ī: Nothing has changed, except for the wording in order to clarify our warranty. ![]() We believe that sustainability begins with quality gear that lasts - there's nothing we like more than to help you get out there again with your existing gear, and to help you to keep it going for years to come. We are happy to have a look at it and, if at all possible, our Repairs team will fix it for a reasonable fee. ![]() If your favourite Macpac item accidentally gets damaged during one of your adventures, you can still contact us. For some product assessments you may have the option to liase directly with the manufacturer, or their repair agent. Certain products may need to be sent to the manufacturer or their repair agent for assessment (if they are not manufactured by Macpac). We may need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate. Despite this we will always work with you in assessing your returned product. Some products in our range are stocked from outside suppliers and are therefore not Macpac branded. For a minor fault or defect, we may repair it free of charge, or if it is not practical to repair it, we will replace it or offer a refund at our discretion. If a product fails due to a major manufacturing fault or material defect, you can ask for a replacement or refund. ![]() We are committed to complying with all our obligations under consumer laws. We trust our gear completely, so all Macpac products are fully warranted against defects in materials and workmanship. Macpac gear is tested in New Zealand's rugged outdoors and designed to last the distance. ![]()
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